INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Does Rolikart offer free delivery on orders above a certain amount?

Shipping charges vary according to your location. Please check the final shipping fee on the cart page after entering your delivery details.

How long will delivery take?

Delivery time depends on your location. All orders are processed quickly (usually the same business day if ordered before 1 PM EST).

Once shipped, here are the estimated delivery times:

  • India (Domestic): 1–5 business days

  • International (All Countries): 3–15 business days

Note: These are estimated shipping times and do not include the order processing time. International orders may occasionally face delays due to customs procedures in the destination country.

How can I return an item?

We want you to shop with complete confidence.

  • Return Window: We offer a generous 7-day return window starting from the date your order is delivered. Items must be unused, in original packaging, and in the same condition you received them.

  • Refund Timeline: Once your return is received and inspected by our team, we will process your refund promptly. You can expect the refund credit to be applied to your original payment method within 5 to 10 business days after we notify you of the return approval.

What exactly happens after ordering?

After you place your order, here is the quick process:

  1. Order Confirmation: You will immediately receive an email confirmation with your order details and number.

  2. Processing: Our team begins processing your order. All orders are typically processed on the same business day if ordered before 1 PM EST. Orders placed after this cutoff are processed the next business day.

  3. Shipping: Once your order is processed and packaged, it is handed off to our courier partner. You will receive a separate email notification with your tracking number.

  4. Delivery: You can then track your shipment until it is delivered to your address.

How can I contact Rolikart if I have an issue, and is my payment secure?

Your security and satisfaction are paramount.

  • Contact Information: You can reach us quickly through multiple channels:

  • Payment Security: Yes, all payments on Rolikart.com are processed over a secure SSL/HTTPS connection. We use industry-leading, third-party payment processors and do not store your sensitive credit card information on our servers.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Our Address:

    We welcome you to visit us at our office! Whether you’re stopping by for a quick chat, picking up an order, or just want to say hello — our doors are always open during business hours. Use the map below to find us easily. We look forward to seeing you!

     
    India

    City Express
    100J Karl Marx Sarani

    Kolkata 700023

    Phone: +91 7699462154

    Email : support@rolikart.com