Shipping Policy

Last Updated: July 18, 2026

Thank you for shopping at Rolikart (https://www.rolikart.com). We are committed to delivering your orders accurately, in good condition, and always on time, both domestically and internationally.

Please read our shipping policy below to understand how your order is processed, charged, and delivered.

1. Shipping Scope

  • Domestic: We ship to all valid residential and commercial addresses across the United States.

  • International: We ship worldwide to major international destinations, including the United Kingdom, United Arab Emirates, Canada, Australia, and Europe. If your country is not available at checkout, please contact our support team.

2. Shipping Charges

Rolikart applies one simple, flat shipping charge for all orders, domestic or international:

  • Domestic (US) and International Orders: A flat shipping charge of $6.99 applies, regardless of destination or order weight.

3. Order Processing & Handling Time

Our fulfillment teams work efficiently to get your items prepared and dispatched:

  • Domestic Orders (US): 0 to 1 business day handling time.

  • International Orders (Rest of World): 0 to 2 business days handling time.

  • Order Cut-off Time: Our daily order cut-off time is 1:00 PM EST. Orders placed after this time will begin processing the following business day.

4. Transit & Delivery Time

Once your package is handed over to our courier partners (e.g., USPS, FedEx, UPS), the estimated transit windows are as follows:

  • Domestic (US): 1 to 5 business days transit time.

  • International (Rest of World): 3 to 10 business days transit time.

5. Customs, Duties, and Taxes (For International Orders)

Please note that international orders may be subject to import duties, customs taxes, and carrier brokerage fees levied by the destination country.

Rolikart does not collect these fees at checkout. All customs clearance charges, import duties, and local taxes are the sole responsibility of the recipient/customer and must be paid upon delivery to clear customs.

6. Order Tracking

Once your package is shipped, a shipping confirmation email and SMS/WhatsApp notification will be sent to you containing your unique tracking link and carrier details. You can track your package in real-time until it arrives at your doorstep.

7. Damaged or Lost Packages

We take utmost care in packaging our products securely for long-distance transit. However, if your package arrives visibly damaged or tampered with, please follow these steps:

  1. Do not accept the delivery, or clearly note the damage on the courier delivery sheet before signing.

  2. Take clear photographs or a short video while unboxing the damaged package.

  3. Contact us within 48 hours of delivery at our support channels below so we can rapidly arrange a solution.

8. Contact Us

For any queries, international tracking assistance, or shipping concerns, please contact our customer support:

  • Business Address: Rolikart, 1317 10th Street, Sacramento, CA 95814, United States

  • Website Contact Page: https://www.rolikart.com/contact-us/

  • Phone Support: +1 212-650-3262

  • Email Support: support@rolikart.com

  • Operating Hours: 10:00 AM to 7:00 PM (EST, Monday to Saturday)