↩️ Refund and Returns Policy

We gladly accept returns for all eligible products within **30 days** from the date your order was delivered, as confirmed by the courier tracking.

Eligibility Requirements:

• **Timeframe:** Item must be returned within 30 days of delivery.
• **Condition:** Items must be **unused, unwashed**, and in the same condition that you received them.
• **Packaging:** Items must be in their **original packaging** with all tags, labels, and accessories included.
• **Proof:** A receipt or valid proof of purchase (Order Number) is required.

Non-Returnable Items:

The following items are exempt from being returned:

• Gift cards.
• Personal care, health, or intimate items (for hygiene reasons).
• Personalized or customized products.
• Items explicitly marked as "Final Sale."

To start a return, please follow these steps:

1. **Contact Us:** Email us at **SUPPORT@ROLIKART.COM** with your **Order Number** and the reason for the return.
2. **Authorization:** We will respond within **2 business days** with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
3. **Ship Item:** Securely package your item and ship it to the address provided.

Return Shipping Costs:

• **Our Error (Defective or Wrong Item):** If the return is a result of our error (item is damaged, defective, or incorrect), Rolikart will **provide a prepaid return label** and cover the return shipping costs.
• **Buyer's Remorse (e.g., changed mind, wrong size ordered):** The customer is responsible for the full cost of return shipping.

International Returns:

For orders shipped outside the USA:

• **Customs Declaration:** You must clearly mark the package as **"Returned Goods - No Commercial Value"** to avoid delays and unexpected import fees.
• **Duties & Taxes:** The customer is responsible for any duties, customs, or taxes incurred during the return shipment back to our facility (unless the return is due to a Rolikart error).

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• **Approval:** If approved, your refund will be processed. A credit will automatically be applied to your original method of payment.
• **Refund Timeline:** Please allow **5-10 business days** for the refund to be fully reflected in your bank or credit card statement after we notify you of the approval.
• **Partial Refunds:** Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.