FAQ

SHOPPING INFORMATION

Yes! At Rolikart, we offer FREE Standard Shipping on ALL orders, regardless of the amount or total value. This applies to both USA domestic and International shipments. There is no minimum purchase required to qualify for free shipping.

Delivery time depends on your location. All orders are processed quickly (usually the same business day if ordered before 1 PM EST).

Once shipped, here are the estimated delivery times:

  • USA (Domestic): 3–7 business days

  • International (All Countries): 7–15 business days

Note: These are estimated shipping times and do not include the order processing time. International orders may occasionally face delays due to customs procedures in the destination country.

After you place your order, here is the quick process:

  1. Order Confirmation: You will immediately receive an email confirmation with your order details and number.

  2. Processing: Our team begins processing your order. All orders are typically processed on the same business day if ordered before 1 PM EST. Orders placed after this cutoff are processed the next business day.

  3. Shipping: Once your order is processed and packaged, it is handed off to our courier partner. You will receive a separate email notification with your tracking number.

  4. Delivery: You can then track your shipment until it is delivered to your address.

Yes! You will receive a full invoice for your order in the following ways:

  1. Email Confirmation: Your initial order confirmation email serves as your digital invoice and includes all purchase details, including tax and shipping charges.

  2. Physical Packing Slip: A printed packing slip, which includes a summary of your items and order details (but usually not pricing), will be included in your package.

We recommend saving your confirmation email as proof of purchase, as it contains all the necessary information needed if you need to process a return or cancellation.

We want you to shop with complete confidence.

  • Return Window: We offer a generous 30-day return window starting from the date your order is delivered. Items must be unused, in original packaging, and in the same condition you received them.

  • Refund Timeline: Once your return is received and inspected by our team, we will process your refund promptly. You can expect the refund credit to be applied to your original payment method within 5 to 10 business days after we notify you of the return approval.

Your security and satisfaction are paramount.

  • Contact Information: You can reach us quickly through multiple channels:

  • Payment Security: Yes, all payments on Rolikart.com are processed over a secure SSL/HTTPS connection. We use industry-leading, third-party payment processors and do not store your sensitive credit card information on our servers.