↩️ Cancellation, Return, and Refund Policy

You may cancel your order free of charge under the following conditions:

• **Before Shipment:** If your order has not yet been processed for shipment (usually before **1 PM EST** on the day of order), you may request a full cancellation and receive a 100% refund.
• **Cancellation Request:** To cancel an order, please contact us immediately with your order number via email or phone.

We accept returns for all eligible products within **30 days** from the date the order was delivered to you (as confirmed by the courier tracking).

Eligibility Conditions:

• **Condition:** Items must be **unused, unwashed**, and in the same condition that you received them.
• **Packaging:** Items must be in their **original packaging** with all tags, labels, and accessories included.
• **Proof of Purchase:** A receipt or proof of purchase (order confirmation email or order number) is required.

Non-Returnable Items (Exceptions):

The following items cannot be returned:

• Gift cards.
• Personal care and intimate items (for hygiene reasons).
• Personalized or customized products.
• Items marked as "Final Sale" or "Non-Returnable."

Return Shipping Costs:

• **Rolikart Error (Damaged/Defective/Wrong Item):** Rolikart will provide a prepaid return label and **cover all return shipping costs.**
• **Buyer's Remorse (e.g., wrong size, no longer wanted):** **The customer is responsible for the full cost of return shipping.**

USA Domestic Returns:

Returns originating within the USA are processed to our US warehouse. We will provide clear, simple instructions upon request authorization.

International Returns:

For orders shipped outside the USA, the same **30-day return window** applies. The customer must:

• **Clearance:** Clearly mark the package as **"Returned Goods - No Commercial Value"** to avoid delays and charges at customs.
• **Duties & Taxes:** Be responsible for any duties, customs, or taxes incurred during the return shipment back to our facility (unless the return is due to a Rolikart error).
• **Tracking:** Use a traceable shipping service. Rolikart is not responsible for international returns lost in transit.

Initiating a Return/Refund:

1. **Contact Us:** Email us at **SUPPORT@ROLIKART.COM** with your **Order Number** and the reason for the return.
2. **Authorization:** We will respond within **2 business days** with a Return Merchandise Authorization (RMA) number and detailed instructions.
3. **Ship Item:** Send the item back to the address provided.

Refund Processing:

• Once your return is received and inspected, we will send you an email notification.
• If approved, your refund will be processed and applied to your original method of payment.
• **Refund Timeline:** Please allow **5-10 business days** for the refund to be reflected in your bank or credit card statement after we notify you of the approval.